Shipping & Delivery Q&A
COLLECTION & DELIVERY £13.50 - YOU PACK, WE PICK UP! This is for both courier collection and delivery back to your provided address. We will send you the shipping label via email upon purchase. Just print off the label and attach to the package and the courier will be on the way…simple!
Q: How long will it take for my jacket to be collected by courier?
A: The next working day if ordered online before 5pm.
Q: Can I choose a day that suits me best for collection?
A: Yes. The courier collection service is available Monday - Saturday. Just email us either before or within 1 hour of making your purchase to reorganise collection dates.
Q: What type of packaging do I use to wrap up my jacket?
A: We love recycling, so please feel free to use any recycled packaging you have available - new or old. As long as the parcel is sealed and has a small 20cm x 20cm flat area for the courier to place the label that is fine.
A: We cannot guarantee a time slot but you can expect your parcel to be collected between 8am to 5pm. We do not collect parcels on Sundays or on bank holidays.
Q: Do you give me a time slot on the day of collection?
A: We cannot guarantee a time slot but you can expect your parcel to be collected between 8am to 5pm. We do not collect parcels on Sundays or on bank holidays.
RETURN ONLY £7.90 - YOU SEND DIRECTLY TO US! We advise you send recorded delivery. Please send to the address provided on your confirmation email.
Q: How should I send my Jacket to you?
A: If you could please send it either 'Tracked and Signed' via Royal Mail 1-2KG signed that would be preferred. That way you can track your item for peace of mind.
Q: Do you send my item back recorded / signed delivery?
A: Yes. We always send 'Tracked 48' with the estimated value of the garment for insurance purposes.
FREE COLLECTION - Within a 5 mile radius. Please see map link below before selecting Local Delivery at checkout.
Q: I made my purchase with the Local Delivery option, when will you collect my item?
A: Usually the next working day, however we will email you upon purchase to organise a collection day and time that works best for you and our availability. Mon - Fri, 9am - 5.30pm / Saturday, 11am - 3pm / Sunday, Closed.
Q: I checked to see if I was in a 5 mile radius from the post code provided on the website, however I was 6 miles away. Will you still collect?
A: Unfortunately we are limited to a 5 mile radius only.
Once the jacket has been reproofed (Usually 10 working days) we will send it back to your provided address.
Still have questions? Email us at contact@oilyjack.co.uk